SkylinePe, having its registered address at 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai-400 002 (“SkylinePe”, “we”, “us” or “our”) is managing and operating the mobile application/website www.SkylinePe.com . (collectively referred to as the “SkylinePe”), through which it inter alia facilitates the sale of mobile, tablet, television, audio, home appliances, computers, cameras, kitchen appliances, personal care and grooming accessories and other products (“Products”) to the users of the SkylinePe (“User” or “Users” or “you” or “your”).
WHAT IS THIS PRICING AND PAYMENTS POLICY?
This Pricing and Payments Policy (“PPP Policy”), together with the Terms of Use describes SkylinePe’s accepted payment methods, and SkylinePe’s policies and procedures in relation to acceptance of pricing and payments towards the services offered through the SkylinePe. SkylinePe’s primary object is to ensure that the SkylinePe are user friendly and equipped with reasonably expected security infrastructure to protect any financial information which may be shared by User.
User(s) are required to peruse and understand the terms of this PPP Policy. If you do not agree to the terms contained in this PPP Policy, you are advised not to accept the Terms of Use and this PPP Policy and may forthwith leave and stop using the SkylinePe. The terms contained in this PPP Policy shall be accepted without modification and also, by using, browsing, accessing, or purchasing from the SkylinePe, you agree to be bound by the term contained herein.
1. Fees and Payment Options
SkylinePe does not levy any fee for browsing the SkylinePe. SkylinePe may in future, consider levying fees on the User for using the SkylinePe as a whole, or for use of certain features of the SkylinePe. In such an event, you agree to pay any such fees, as applicable. SkylinePe does not covenant or guarantee providing you with a notice prior to enforcing such a levy of fees. Your continued usage of the SkylinePe after such change in the fees will be considered to be your acceptance of such changes.
In order to ensure User convenience, Reliance offers multiple payment options to User. Reliance without prior notice to User, reserves the right to add or delete payment options from the ones listed below:
Payment through net banking facilities;
Payment through select credit cards;
Payment through select debit cards;
Payments through cash on delivery;
Payments through prepaid payment instruments and electronic wallets;
Payment through store credit;
EMI (Equated Monthly Instalment)
Any other payment option as may be provided by Reliance from time to time.
The payment options referred to above shall hereinafter collectively be referred to as “Payment Options”. While reasonable endeavours are made to offer the Payment Options through varied banking channels, presently, SkylinePe accepts payments only from major select banking avenues. SkylinePe does not accept payments made through international debit/credit cards.
It is expressly clarified that accepting a User’s payment through the Payment Options is solely at SkylinePe’s discretion. SkylinePe reserves the right to reject payment from a User through the Payment Options for any reason whatsoever. In order to further validate a User’s transaction, SkylinePe may request the User to submit a copy of the User’s photo identity proof (such as the User’s PAN card), failing which, SkylinePe reserves the right to reject a User’s payment made through the Payment Options.
While using the Payment Options, User agrees to provide correct, complete and accurate financial information such as credit/debit card details or prepaid payment instrument account details which may be stored by SkylinePe’s third party payment gateway provider. User(s) shall not use a credit/debit card or prepaid instrument which is not lawfully owned by him/her or which the User has not been lawfully authorised to use. The User shall solely be responsible for the security and confidentiality of his/her financial information. SkylinePe disclaims all liabilities that may arise as a consequence of any unauthorised use of the User’s financial information and/or identity, including, details relating the Payment Options.
SkylinePe shall not be held responsible and shall not assume any liability in respect of any loss or damage suffered by a User owing to:
Lack of authorisation for any transaction, including such transactions carried out on gift cards and vouchers issued to User(s) as a part of SkylinePe’s promotions.
Exceeding of the credit/debit limit mutually agreed between the User and the issuing bank.
Any payment issue arising out of technical glitches occurring during a transaction.
Declination of transaction for reasons beyond SkylinePe’s control.
Reliance reserves the right to impose limits on the number of transactions a User may undertake over the SkylinePe. Should the User exceed such transaction limits imposed by SkylinePe, SkylinePe reserves the right to refuse to process such transactions. SkylinePe may refuse to process transactions emanating from User(s) who have suspicious or questionable transaction history on the SkylinePe. Should SkylinePe be dissatisfied with the credibility of a User or the genuineness of a transaction carried out on the SkylinePe, SkylinePe shall have the right to reject such transactions. SkylinePe may also choose to delay the dispatch of Products purchased by such User or cancel the entire purchase at its sole discretion. The User agrees that SkylinePe shall not be liable for any damage, interests or claims resulting from SkylinePe’s decision to not process a transaction or delay in the processing of a transaction on account of a User’s suspicious activity on the SkylinePe.
All the Products listed on the SkylinePe are including all applicable taxes. You will be responsible for payment of all fees/costs/charges associated with the purchase of Products from us and you agree to bear any and all applicable taxes including but not limited to GST, duties and cesses etc. Despite SkylinePe’s best efforts, there may be instances of mispricing or inaccurate listing of Products on the SkylinePe during or after the process of purchase of Products has been carried out by the User. While thorough processes of verification are carried out prior to the publication of Product prices on the SkylinePe, errors and discrepancies arising out of technical glitches and time lags is unavoidable. For avoidance of doubt, SkylinePe’s curative actions that will arise in the event of a price difference arising on the actual maximum retail price of a Products against the Final Price paid for the Product (the price paid by the User for the Product) on the SkylinePe is set out below:
If the maximum retail price of the Products delivered to the User is lower than the Final Price paid for the Product by the User on the Reliance Digital Platform, the User shall, within 24 (Twenty Four) hours from the time when he/she received the Products, intimate us at [email protected]. in each case resulting in an acknowledgment. Upon SkylinePe being satisfied of the User’s claim, the difference in the purchase price against the maximum retail price shall be given as gift voucher within 3-5(three to five) days from the date of receiving the written notice from the User.
If the maximum retail price of the Products delivered to the User is equal to or higher than the Final Price paid for the Product on the SkylinePe, User shall not claim any amount on the difference in maximum retail price listed on Product box against the price listed on the Platform.
If the actual Price of the Product(s) listed on the SkylinePe is higher than what has been published due to any typographical/other error or technical glitch and if Reliance is not providing any offer or discount on such Products, SkylinePe reserves the right to refuse/cancel the order placed by the User, at its sole discretion. The amount paid by the User shall be refunded as below.
If the actual Product(s) is incorrectly listed on the SkylinePe, SkylinePe reserves the right to cancel/refuse the order placed or replacement requested by the User, at its sole discretion. The amount paid by the User shall be refunded as below.
In order to process such refunds, the User will be required to send an email to us at [email protected].. Thereafter, the User will receive a refund to the Store Credit, if the initial mode of payment for the order was ‘cash on delivery’. If the initial mode of payment for the order was through a payment option other than the ‘cash on delivery’ option, we may transfer the refund to the User’s source account that was used to make the initial payment.
To enable User to make payments for purchasing Products on the SkylinePe, in addition to this PPP Policy, the terms and conditions of the User’s bank, applicable financial institution and/or card issuing association may be applicable. The User’s bank, financial institution or card issuing association may decline or prevent the User from making electronic payments for buying the Products on the SkylinePe and SkylinePe does not control the same and hence, shall not be at any point in time be held liable.
SkylinePe may, from time to time contract with third party payment service providers including banks, to open nodal bank accounts under applicable Indian laws. This will be done to facilitate the payments between User(s) and other third parties, apart from SkylinePe. These third parties may include other service providers including payment aggregators, prepaid instrument providers, courier and logistic service providers etc. Upon successful delivery of the products purchased by you through the SkylinePe, SkylinePe shall initiate payments to third party service providers.
If it is brought to the User’s notice that a charge has been created on his/her payment instrument(s) for purchase of Products on the SkylinePe and the User is not aware of such purchase on the SkylinePe, the User is first, required to verify if his/her family members, friends or business colleagues were authorised to carry out the purchase of Products on the SkylinePe. If, despite this, the User continues to be unable to identify the charge created on his/her payment instrument(s) for purchase of Products on the SkylinePe, the User may report such unauthorised purchase to us within 3 (three) business days from the date on which the unauthorised purchase was carried out on the SkylinePe in order to enable SkylinePe initiate investigations.
The ‘cash on delivery’ payment option allows Users to make a cash-only payment to our delivery executive or logistic partner at the time of delivery of the purchased Products to the User. Presently, we offer a maximum order value of INR 5,000 (Indian Rupees Five Thousand) under the cash on delivery payment option. SkylinePe reserves the right not to provide cash on delivery payment option for certain Products (these could be Products specified by SkylinePe or Products with value exceeding a specified amount) or locations. User(s) are required to peruse and accept the terms set out under the Cancellation and Return Policy.. Which sets out the terms of refunds for transactions carried out using the cash on delivery payment option.
Store Credit: If a User cancels an order for which payment has already been made to SkylinePe, the User shall have an option to convert the amount paid towards the order into store credit if order is cancelled by the customer support team. In addition, any and all refunds with respect to Products purchased through the ‘cash on delivery’ payment option will be transferred as store credit into the User’s store credit account. SkylinePe may also, at its sole discretion, grant User(s) with store credit. The store credits can be used by the User for future purchases only on the SkylinePe. In the eventuality of a User wishing to deactivate his/her account with SkylinePe, the User agrees that all store credit available on the User’s store credit account, if any, will automatically stand forfeited. The User therefore agrees to use and exhaust any existing store credit prior to requesting for a deactivation of his/her account on the SkylinePe. Notwithstanding anything to the contrary, any refund of store credit to the User will be at the sole discretion of SkylinePe. If SkylinePe suspects any fraudulent activities, SkylinePe reserves its right to hold back transfer of any store credits to User.
EMI: The Equated Monthly Instalment payment option allows Users to make staggered payments for the purchase of Products on Platforms as per the EMI and Additional Cashback Terms and Conditions.. The EMI Payment option can be availed only for the purchase of Products on Platform with a minimum cart value as directed by the respective banks that offer the same. The details of applicable EMI option are available on every Product page. The EMI Payment Option is only available for payment through credit cards issued by selected banks as specified on the Platforms. The terms and conditions of the relevant banks shall be applicable on all payments made by Users using the EMI payment option, and SkylinePe will not be responsible or liable for any issues or claims arising from the use of these Payment Options.
2. Pricing and Promotions
Product prices, offers and promotions are subject to change from time to time without prior notice. All prices displayed on the website www.SkylinePe.com. are inclusive of taxes. SkylinePe reserve the right to change the prices of products, services and the availability of the same at our sole discretion. No refunds of orders will be entertained on account of price changes of the product on the website at any point of time.
SkylinePe strives to provide accurate product and pricing information, however, pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, SkylinePe website shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been delivered.
Promotion errors: While SkylinePe website strives to maintain promotion accuracy, there may be some rare cases where a promo/discount is not applied. Customers can cancel their orders and retry placing a new order. Post-order delivery, any inaccuracy of discount or any doubts expressed by the customer shall not be entertained.
Freebies – Some of the freebies offered on Reliance digital website are auto added to the shopping cart i.e. TV wall-mount with TV, Laptop bag or camera case with laptops/cameras wherever applicable. However, SkylinePe also offers bundle promotions from time to time which is User driven and has to be added to the cart by the customer.
Such Freebies/combo/Promotional offers will have to be manually added to the cart by the customer to avail the Free product with Purchase offer listed on the product page.
If a freebie/Promotional product is added to the cart successfully on the shopping cart page, it will appear under “Order Details” in Your account section as well as all email communication from SkylinePe.
Customers can contact [email protected]. within 5 days from the date of order placement to request a coupon code for ordering the freebie in case it was missed.
Customer’s original order will be validated against the offer period and a coupon code for ordering the freebie will be provided.
Total Invoice value will be the same as listed on the website or the final order value. However, as per GST requirements, the Price of the freebie/Promotional Product will be apportioned against the two products on the invoice.
Return or Cancellation for such orders must have the Freebie/Promotional Product cancelled/returned for a full refund. Customers who retain the freebie will receive a refund minus the proportionate amount of the freebie as mentioned on the invoice.
3. Customer Support Team
Any queries or concerns relating to the Fees and Payment may be directed by you to our customer support team who can be contacted at:
